Version 1.0, 2026-10-05.

Terms of use

These terms govern the use of the HumanAI platform (website, portal, cockpit, meeting app and terminal access), provided by MANEIRA ASTUTA - DESENVOLVIMENTO, OTIMIZAÇÃO, GOVERNANÇA E EDUCAÇÃO, UNIPESSOAL LDA, NIPC 515710202 ("we"). "Customer" is the organisation that contracts HumanAI; "User" is each person given access; "Proposal" is the commercial proposal or order accepted by the Customer, setting out plan, price and term.

1. Acceptance and contract. (1.1) The contract with the Customer is formed when the Customer accepts the Proposal, which refers to these terms and the Data Processing Agreement; whoever accepts on the Customer's behalf confirms they have authority to bind it. (1.2) Each User expressly accepts these terms on first access, before receiving any access including terminal access, by ticking "I have read and accept the Terms of Use and have read the Privacy Policy". We store the accepted version, date and time. (1.3) Accepting these terms is not consent to processing that the law subjects to separate consent (such as voice profiles); that is asked separately. (1.4) Order of precedence: a signed written contract with the Customer, if any; the Proposal; the Data Processing Agreement on personal data; these terms. The Portuguese version prevails.

2. The service. Each User gets their own work environment connected to the Customer's systems, to work with AI agents, coordinate requests and approvals, manage project knowledge and, if enabled, support meetings. We provide the service with professional diligence, but no uptime or service level is guaranteed unless set out in the Proposal.

3. Account. Credentials are personal. Access tokens you store in your vault act on your behalf and their use is logged as yours. Tell us immediately about suspected misuse. The Customer must ask us to deactivate the access of people who stop working for it.

4. AI agents and other providers. (4.1) AI agents are provided by third parties (for example Anthropic, OpenAI and Moonshot AI); when you use one, the content needed for the task is sent to that provider, possibly outside the EU. (4.2) A Customer's data is sent only to AI providers that Customer has authorised in its project settings. For each provider outside the EEA a GDPR safeguard applies: an adequacy decision, such as the EU-US Data Privacy Framework where the provider is certified, or the European Commission's standard contractual clauses. A provider without a valid safeguard is not used with EU Customers' personal data, and the platform blocks it in those projects. (4.3) Where the agent runs on a Customer or User account (a licence the team brings), that provider is chosen and contracted by the Customer, and the Customer ensures that accounts used with its personal or confidential data are business or API plans, with a data processing agreement and no training on the data. Personal consumer subscriptions may not be used with the Customer's personal data. Where we supply the account, the provider is our subprocessor and is on the public list. (4.4) AI output can be wrong. Users review agent proposals before applying them and are responsible for what they publish, run or deliver. Actions affecting production environments require a person's approval.

5. Meeting recording. (5.1) Optional and off by default. (5.2) The User who starts a recording must tell every participant, before starting and whenever someone joins, that the meeting will be recorded and transcribed, and obtain everyone's consent; if anyone objects, do not record, or stop. The app's notice and confirmation do not replace this duty. (5.3) Recording a meeting without participants' consent is forbidden; in Portugal it is a criminal offence (Penal Code, art. 199). (5.4) Voice recognition requires the recognised person's own separate, explicit consent, which can be withdrawn at any time, with deletion of the voice profile. (5.5) Recordings, transcripts and voice profiles support the team's work; the Customer may not use them to monitor workers' performance, attendance or behaviour, or for disciplinary purposes, beyond what employment law allows. (5.6) Breaches make the User or Customer liable and may lead us to suspend recording.

6. Acceptable use. Do not access systems, data or accounts without authorisation; process special-category data beyond what the Customer authorised and the law allows; monitor people or assess workers' performance through recordings, transcripts or activity logs beyond what the law allows; upload unlawful content, malware or infringing material; bypass or test the platform's protections without authorisation (use the vulnerability reporting page); share credentials or tokens; or use AI agents against their providers' usage policies or the EU AI Act.

7. Customer content and IP. Content placed on or produced in the platform belongs to the Customer under the contract; we process it only to provide the service. HumanAI's software, brand and documentation are ours; the Customer and Users receive a non-exclusive, non-transferable licence while access is active. We may freely use product feedback, without including Customer confidential information.

8. Confidentiality. Each party keeps the other's information confidential and uses it only to perform the contract, also after it ends.

9. Data protection. The Data Processing Agreement (GDPR art. 28) covers data we process for the Customer; the Privacy Policy covers data we control.

10. Fees and payment. (10.1) Plan, price and usage calculation are set in the Proposal; prices exclude VAT. (10.2) Unless the Proposal says otherwise, we invoice monthly (fixed fees at the start of the month, usage at the end) and invoices are due 30 days after issue. (10.3) Late payment bears statutory commercial late-payment interest and the compensation provided for in Decree-Law 62/2013; after 15 days' notice we may suspend access while amounts remain overdue. (10.4) We may update prices with 30 days' notice by email, effective from the next period; a Customer who disagrees may terminate before the change takes effect.

11. Liability. (11.1) Neither party is liable for lost profits, loss of business or opportunity, or indirect damage. (11.2) Each party's total contractual liability is capped at the greater of the amounts paid or payable by the Customer in the 12 months before the event giving rise to it, or €10,000. (11.3) These limits do not apply to, and nothing in these terms excludes or limits, liability for: (a) wilful misconduct or gross negligence of the party or its representatives or agents; (b) harm to life, physical or moral integrity or health; (c) non-contractual property damage; (d) the Customer's payment obligations; (e) a party's breach of confidentiality or data protection obligations, or of sections 5 and 6; (f) any other case where the law does not allow it to be excluded or limited.

12. Term, suspension and termination. (12.1) Term and notice are set in the Proposal; failing that, the contract runs for renewable monthly periods and either party may end it with 30 days' notice. (12.2) We may suspend access that breaches these terms or endangers platform security, informing the Customer. Either party may terminate if the other materially breaches its obligations and does not cure within 30 days of notice. (12.3) On termination the Customer may export its content for 30 days; within 60 days of the end we delete everything from active systems unless the law requires retention; in backups data disappears when the backup expires, at the latest 6 months later, and until then is used only to recover from an incident. We issue a certificate of deletion on request.

13. Changes. Material changes are announced 30 days in advance by email and in the cockpit and require new acceptance. A Customer who disagrees may terminate before the change takes effect, without penalty. Changes can take effect immediately where the law or security requires it.

14. Notices. By email: ours to the address the Customer gives in the Proposal; the Customer's to rpad@rpad.pt.

15. Law and jurisdiction. Portuguese law; the courts of the Porto district (Comarca do Porto) have exclusive jurisdiction. HumanAI is a business service; if it is ever provided to a consumer, consumer protection rules, including alternative dispute resolution, apply and this jurisdiction clause does not.

Contact: rpad@rpad.pt